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Social Media Series – Part 2: Seven Tips for Using Twitter to Build Your Online Business

By: Catherine Perry

Seven Twitter Tips to help you reach potential customers and market your online business!

Social media is THE way to get the message out about your ecommerce business. At Pure-Ecommerce we are writing a series of articles on how to market your business through social media because we believe it is SO important to building your brand and business. In the first article of the series we talked about using Facebook to communicate to a large group of people about your business. You can see the Facebook Tips we shared here.
In this the second article, we want to give you some tips on how you can market and build your fan base through the use of Twitter. As of February 2017, according to there are 328 million active monthly users on Twitter. While that is quite a way from the billions of Facebook users, it remains a social media force that is to be reckoned with because it is continuing to grow.
Due to the rapid increase in the numbers of Twitter users in the last few years, strategies in using it have changed. There is a lot of competition for Twitter feeds because there are so many conversations. Not all of your followers will get your tweets because of the sheer activity of Twitter users. We will go into some ways to combat the attention deficit in this article. But, first, let’s look at why Twitter is important as part of your marketing plan.

What is Twitter and Why is It Important?

We hear from our clients that Twitter is an enigma to them and they still don’t quite get 1) what it is and 2)why it is important for them to use as a marketing tool.  Twitter is a way you can discover what your target market is talking about and searching for. And, when used correctly, it can boost your connections and website traffic. It’s like having conversations with people who are looking for a solution to a problem or need. This is valuable information for you to have for your business. Instead of attending “old-school” networking events to get your business in front of people who may be interested in what you are offering, for an ecommerce business you can use Twitter!
Social Media Examiner describes Twitter as “a short message communication tool that allows you to send out messages up to 140 characters long to people who subscribe to you (“followers”).” In these messages that you send, you can include words and links to any web content such as blogs, website pages, PDF documents, photographs and video. So, because it is only 140 characters long, you have to be concise and succinct (or, “short and sweet”)! There is no wasting time composing paragraphs in the message; therefore, it suits the lifestyle we have become accustomed to in our multi-tasking, fast-paced world.
People follow your Twitter account by subscribing to it and you follow other people by subscribing to them. You read, reply to “tweets” and share tweets or “retweet” with your followers.  For your business, the bottom line is that you use Twitter to get your message, your branding, and information about your products out to a community who uses Twitter and who is interested in what you have to offer. You can see how this ability to quickly pass along information to people who may be interested is important in marketing your business.
(Note that it is outside the scope of this article to give instructions on how to actually use Twitter; however, at the end of the article we will post some great resources for learning the basics.)
Now, here are 7 tips on marketing your online business through Twitter.

Tip #1 – Find People to Follow

Initially, your Twitter experience is defined by the conversations you get from people you follow, not from those who follow you. On Facebook you have “friends” who receive your posts and you get their posts; on Twitter, you receive tweets from the people you “follow” and you send tweets out to those who follow you.
You want to find people who are experts, leaders, or points of influence in your industry to follow. Additionally, you want to follow those people who are your target market. They could be people, companies, or organizations–consumers, companies, vendors, competitors, and trade organizations. It is also good to follow people in your local area, such as your Chamber of Commerce and other small business organizations to help you put the name of your business out in your local community. Spend some time making a list of who these are. Also, be sure to follow your competitors and others in your industry to see what they are tweeting.  The important take away here is to start following others on Twitter – the goal here is to have them come back and follow you too!

Tip #2 – Listen and Share

Begin watching the tweets that are coming to you from those you are following–this is the “listening” part.  You can use Twitter’s advanced search or use other tools (HootSuite, Sprout Social) to look for tweets that include your products.
Then, retweet—this is the “sharing” part! You benefit from the information you are getting from those you are following, and you are sharing that information. A retweet affirms the user who originally sent the tweet, and that is always a good way to get a fan. As you continue to do this, you will start to get followers yourself.

Tip #3 – Create Your Brand

Be strategic in your tweets to build your brand. The core of your message is in the information you link to. The links that you include in your tweets should be relevant to your business, your products, and your brand, but do not only promote. You want to ensure your tweets are a good mix of informative, entertaining and educational tweets along with some promotional ones in the mix.
Your headline needs to grab attention and lead someone to click on the link. The headline should give a bit of information so the Twitter user has some idea of what you are about; it should be useful, have a sense of urgency, and be rewarding for the user who follows the link.
For example, if you have an internet business that provides yoga clothing, you might do a series of tweets educating on the benefits of being mindful. Or, if you have an internet business that provides organic products, you might tweet on why organic is important.
You can link to information regarding sales or discounts from your website. You can link to articles written by experts. And, don’t forget to use photos and videos in your tweets for pulling people into your message as well. Don’t think its important to add an image related to your post, well think again, it is! Tweets with image links have engagement rates TWO TIMES higher than tweets without according to findings by Buddy Media. Just as in your FB posts and blog posts, visuals are powerful and very popular these days!

Tip #4 – Create an Editorial Content Calendar

As with any marketing plan, you need to have plan! A calendar for your tweeting is just as important as your editorial Facebook calendar because it keeps you on track for a disciplined, consistent approach and on point with your message.
Schedule your tweets consistently for a few days or weeks. For example, you can set aside certain days for particular kinds of tweets. Monday might be for special promotions. Tuesday could be for tweeting blog posts. Maybe you tweet how-to tips on Wednesday. On Thursday you may tweet about industry trends. And, Friday could be for videos or photographs.
Note that you can get content from 3rd-party sources–as long as it is pertinent to your branding message–so you don’t always have to create original content.

Tip #5 – Tweet Consistently and Frequently

There is a lot of activity on Twitter. This is “good news/bad news.” Good news: Because of the traffic, you have a large audience to reach. Bad news: Because of the traffic, you can get lost in the “noise” and it may be harder to get noticed. Tweets don’t have the same organic reach they used to because of the number of users.
To combat this, you need to be consistent and frequent in your tweets. This means you should probably look at tweeting several times per day in order to get seen.  Don’t fall into a habit of tweeting a link to your blog once and then no more. You will definitely benefit by tweeting multiple times during the week in order to get more followers seeing it. In the article, “How Often to Post on Social Media”, they share insight from DowSocial suggesting “businesses should be tweeting a minimum of six tweets per day, and to do it daily. Since Twitter is a fast-paced network, they say that tweeting about once an hour during business hours is a good guideline, coupled with engagement tweets.”
Another tactic is to use Twitter for connecting directly with your followers, instead of only using it as a mass messaging channel. You can engage in conversations and be personal in your tweets, which makes it a great forum for providing advice and customer service. Many large companies are finding Twitter to be their preferred way of communicating with customers.
Tweeting often not only helps you to stay active on newsfeeds but improves your ranking in online searches. Be sure to use keyword-rich phrases in your tweets as often as possible.

Tip #6: Use Advanced Search Options for Opportunities

Twitter contains advanced search capabilities ( that allow you to search for keywords people might use to find your product. For example, let’s say you have an organic nutrition website. People who are looking for those products might tweet on the phrase “organic nutrition.” You can search on those keywords to get the tweets that contain them and then reach out to those people. You can start building relationships just by saying “hello” and asking them to connect.

Tip #7: Use Keywords & Hashtags in Your Tweets

Using keyword-rich tweets has 2 benefits: 1) helps in your search engine ranking and 2) helps you find followers. You should always be aware of using keywords that relate to your business when sending tweets so it is easier for people to find you. (When you purchase a website through Pure-Ecommerce, your Twitter account and links to it from your website are also created. We always use keywords in your bio on Twitter and in your company name, which helps Google index content that is relevant to your business.)
Hashtags may seem like the “trendy” thing to do, but they actually have relevance. Twitter support says, “People use the hashtag symbol (#) before a relevant keyword or phrase in their Tweet to categorize those Tweets and help them show more easily in Twitter search. Clicking or tapping on a hashtagged word in any message shows you other Tweets that include that hashtag.” You are probably asking yourself, “How many hashtags should I use per tweet”. That leads us to this article by Buffer Social, How to Use Hashtags, where they share this data – “Tweets with one or two hashtags have 21% higher engagement than those with three or more. Tweets that use more than two hashtags actually show a 17% drop in engagement.” Keep these stats in mind when you’re adding hashtags to your tweet.
We hope these 7 tips will be helpful as you build your online business. Using Twitter should be an integral part of your marketing plan. Start following and retweeting today!!

Resources to Learn Twitter Basics

Here are a few places you can go to for the basics:

Use Social Media to Boost Online Sales!


By: Catherine Perry

Connect and reach your customers through social media to help you boost the sales of your ecommerce business – here’s some helpful tips to get you started!

The area of marketing cannot be underestimated in developing and sustaining your business. It is the lifeblood of creating your brand and the achieving the visibility that is essential in building a successful business. Social media has become the channel to use in marketing your ecommerce business and boosting online sales. According to, “The power of social networking is such that, the number of worldwide users is expected to reach some 2.95 billion by 2020, around a third of Earth’s entire population….as of 2016, 78 percent of the United States population had a social networking profile.”


Quote From:, in their Small Business advisory area
We think you can see the importance of using social media to build a presence for your online business and boost sales because it is easy to use and so powerful when it comes to reaching your customers. But, how do you get started? Which social media platforms are the best in boosting sales? How do you tackle the enormity of social media to get your small business noticed? We think that the three social media platforms on which you should focus, especially in the beginning, are Facebook, Twitter, and Pinterest. If you develop your marketing plans using these three channels, you will have a strong foundation on social media.
There are many different ways to employ social media and there are many resources available where you can find information about it. But, the last thing you want to do is become overwhelmed with too much information in the beginning stages of your business. So, we’re going to get you started with three basic ways you can use social media to boost your sales.

Building Your Brand

Branding is one of the most important aspects of a business and you can build a brand on social media by being there on a regular basis. Your brand is the thing that sets you apart from your competition. Your brand is how you’re portrayed to the customer and is the message the customer remembers you by. For instance, think about Coke versus a generic soda.
So, exactly what do we mean by “build a brand?” The brand is made up of several things–your logo, tagline, and other facts about your business that you want people to remember. Your logo is the most important part of your brand and must be visible on all communication.
And, if you haven’t come up with a tagline, you may want to give it some thought. It can be something short and catchy that functions as a messaging tool. An example of a tagline for a pet clothing business might be “For the best dressed dog in the town.” Building a brand means that you consistently get the message out so that people begin to know what your business is. This happens over time with continuous and consistent exposure on social media.

Engaging With People

Social media has raised the bar for customer engagement. Customer engagement provides a way for you to stay in front of the target market and obtain valuable information about the market. A good way to engage is through communication that asks people to take action or respond. This can be in the form of soliciting responses to questions you ask that help you define what your customer wants. For example, you could take two products and ask which they like better or which they would buy. Another example of customer engagement is through creating quick surveys.


People have short attention spans and don’t like to read a lot on social media, so the key is keeping the communication short and visual. The bottom line is that you are continually keeping your brand in front of mind and getting noticed.

Driving Traffic

The end goal of marketing is to drive traffic to your online business. But, you don’t want just any and all traffic—you want targeted traffic, and social media can help you do this. Using social media you can reach your target market through ads and marketing communication. Here are a few ways to generate and drive traffic:
  • Create communication with incentives for your target market by using special offers such as coupons and time-limited sales.
  • Write guest blogs for sites that are in your niche market. Using Google you can locate these sites and see the kinds of blogs that are on them. It is important to see if it is a good fit with your market.
  • Comment on forums and blogs that are relevant to your site. You will become “known” in the community and readers will come to your website as a result.
  • Advertise on social media. In terms of ads on social media, start small so that you aren’t spending big bucks and yet are getting important information about what works with your market.
Here are some quick tips for using Facebook, Twitter, and Pinterest as the platforms for marketing your online business and boosting sales.


Post on Facebook on a regular basis. You may choose to post three times a week or daily, just be consistent.
  • Use photos and/or videos in your posts for the biggest impact. You can use services such as Canva to create eye-catching images to draw your followers in to find out more about your post.
  • Be entertaining and interesting. No one wants to be bored. Don’t post anything that will offend though, this is a sure fire way to turn customers off!
  • Be sure to include your website logo or an image of the product, if relevant, to the post. It all goes back to branding – create that brand awareness when and where you can.
RELATED ARTICLE: Tips to Build Facebook Fans for Your Internet Business


Communicate on Twitter consistently just like you do with Facebook. Tweet information that relates to your ecommerce business.
  • Optimize your Twitter profile by using your logo as your profile picture and your brand name as your Twitter handle and username.
  • Use your brand name as your hashtag and include it in all your tweets.
  • Locate your competitors and follow them to gain an understanding of what they are doing.
  • Tweet and re-tweet information that is relevant to your products.
  • Even though you are limited to 144 characters, you can embed links to your website as well as other information (articles, blogs, product information) that help build the brand and authority of your site.
RELATED ARTICLE: Five Steps to Build Your Internet Business Fan Base Through Twitter


You must have a presence on Pinterest. Ultimately, you should have at least 90% of your products pinned in order to have a strong impact.
  • Put keywords in the titles of your Pinterest boards so that people can find them easily, but be careful not to “over stuff” them.
  • Create boards that are relevant to your business. Keep them fun, interesting and insightful!
  • Pin on a regular basis. A good number is 20-25 pins a day. If you don’t have time, 10-15 pins should be your goal. The point is to pin, pin, pin!
  • Re-pin old pins because not everyone will see all of your pins, especially new users. So, re-pinning pins that are a month old or older can reap rewards.
  • Follow people. Use this feature to find users who might be interested in following you: Replace “YOUR DOMAIN” with your website URL or the domains of your competitors.
RELATED ARTICLE: Pinterest Tips for Internet Business – How to Build Your Fan Base
We have hopefully given you some actionable items in marketing your business and boosting sales. We also hope we have inspired you to be creative and have fun with it! Just remember that it is a process that works over time. Be consistent and persistent and you will reap the rewards!
And ALWAYS remember this……


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